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FREQUENTLY ASKED QUESTIONS

Yes, we have a number of finance options available for you. Visit your local Custom Sofa Centre location to talk with our sales team or go to www.thecustomsofacentre.com.au/interest-free-finance
If you have any concerns about payment, please contact your local showroom or customercare@thecustomsofacentre.com.au
We have a 2-year warranty on all sofa components.
Absolutely. Your sofa is an important and expensive purchase. While we are sure the quality is top-notch, accidents can (and do) happen. With our 5-year Guardsman warranty, you can rest easy on your new sofa knowing you are protected from a wide range of accidental damage. You can check it out here at https://www.guardsmanaustralia.com/en/index.html.
Please contact your local Custom Sofa Centre showroom or email customercare@thecustomsofacentre.com.au
We will advise the approximate delivery date when you order. When your new sofa is ready, we will contact you to arrange a delivery time. Occasionally, delays occur due to shipping constraints. These global supply issues, due to Covid-19, are outside our control. But we work hard with our supply chain to minimise these as much as possible.
Unfortunately, payment must be made in advance. But if this isn’t suitable, we recommend you check out our flexible finance options, including 0% interest. You can find all the details at www.thecustomsofacentre.com.au/interest-free-finance.
Definitely not. All our leather sofas are covered in 100% genuine cowhide leather. You can see and feel the difference, and the best part about a beautiful leather sofa, is that it will only get softer and better over time.
We care about your sofa just as much as you do. Our creative team worked hard to custom craft your sofa vision into reality. We use heavy-duty packaging to ensure that your new sofa arrives safely, without damage. The packaging may cause some fabrics to crease slightly. Don’t worry, this is completely natural and the wrinkles will smooth out within a few weeks of use.
Don’t panic! It’s a natural result of normal daily use, and our sofas are so comfortable you are using them a lot!
Pilling is common to most fabrics and occurs when micro yarns weave together. Friction from everyday use causes them to ball up with yarns from other fabrics, most commonly clothing. Removal is simple with a battery operating pilling tool, available online or in your local haberdashery stores. Remember this is not a defect and appears in everything from your favourite sweater to your expensive living room rug.
We make high-quality products with strict quality control (QC) checks at every step of the production process. However, if you have a concern, please email our dedicated after-sales team at help@thecustomsofacentre.com.au. Please provide a copy of your purchase order, an explanation of your concern, and photos in reference to your query.